To our community

During these ever-changing times, we hope you, your family and friends stay safe and well. 

At Adrenaline we have been working tirelessly to manage the changing situation with our customers and suppliers to ensure your adventure is easily bookable. 

Keeping adventures COVID-Safe
Please be aware of COVID-19 restrictions before booking and follow state government guidelines. Our adventure providers are doing everything they can to ensure your adventure is enjoyable and COVID safe. 

Failure to follow the relevant state government COVID-19 advice will result in not being able to participate in the adventure. 

For the latest COVID-19 updates based on where you live and the location of your adventure, visit: 

Gift Vouchers, Gift Cards and Adventure Vouchers

At Adrenaline we exist to bring you the best adventures, from weekend adventures to incredible bucket list activities. To that end we have now extended all Adrenaline gift vouchers, gift cards and adventure vouchers purchased on the or after 1st Oct 2017 to 5 years (60 months), we will also hold the price of your adventure for the first 18 months from the date of purchase (after that we will hold the $ value of the remaining 42 months). This extension is an additional 2 years (24 months) across our whole range to enjoy, gift or share your adventure (this does not include previously booked adventures). 


No matter what is going on, it's always a great time to give an awesome gift from our range of adventures. With 5-year validity across all vouchers* you can give them an adventure as a gift they can look forward to, while simultaneously supporting 872 small business suppliers across Australia. 


What happens if I book now and restrictions change or lockdown is extended? 
You can reschedule or rebook your adventure for free. We offer 5-year validity and free exchanges on all vouchers, gift cards and e-gift cards. 

Will staff and other customers be vaccinated? 
Please refer to state government guidelines for restrictions based on COVID-19 vaccination status. 

Does the operator have minimum numbers due to COVID? 
Operators must adhere to capacity restrictions in line with state government guidelines. After booking your adventure, please feel free to check capacity restrictions with the operator. 

Do I need to be vaccinated to go on this adventure? 
Please check state government guidelines for restrictions based on COVID-19 vaccination status. 

What if I have a voucher that's about to expire? 
All vouchers and gift cards from Adrenaline purchased on or after Nov 1st, 2017 will be extended for a further 2 years (24 months) from the purchase date to ensure you have the flexibility to complete your adventure. 

If I buy a voucher, how long have I got to use it?
All Adrenaline vouchers, e-gift cards, gift vouchers and retail gift cards purchased on or after 1st October 2017 are valid for 5 years except where the adventure has already been booked in. We honour the purchased price of the adventure for 18 months. If you don't book within that time and the price of the adventure increases, you can either pay the difference or exchange the voucher for another adventure free of charge.