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Frequently Asked Questions

FAQs are a summary guide only. Full terms and conditions can be found here

Q: How long are vouchers valid for?

Adrenaline Gift Vouchers purchased prior to the 31st of March 2018 must be used before the expiry date shown on the voucher. Adrenaline Gift Vouchers purchased on or after the 31st of March 2018 can be used towards any Adrenaline experience for up to three (3) years. In the event that the price of the activity displayed on the gift voucher increases after a period of 12 months, customers may opt to pay the difference between the face value of the gift voucher at the time of sale and the price at the time of redemption, or use their gift voucher credit towards any other booking on the Adrenaline site.

Q: Can I use my voucher for another experience?

Absolutely, Adrenaline vouchers are fully flexible. To redeem your voucher for another experience you just need to click "Book Now" on your chosen experience, then enter your voucher number at the checkout. If it costs more than your voucher credit, you can top up using a credit card, ZipPay, AfterPay or PayPal.

Q: Why is my voucher not working online?

You may need to check that you are entering the full voucher number, including the hyphens. If you are still having trouble, click here to contact us.

Q: How do I redeem multiple vouchers?

Enter your first voucher number in the "Use Your Voucher" section of the website. Then proceed with your booking (adding more participants if required). Finally, at checkout, enter in your other voucher numbers to complete your order.

Q: Can I get a refund if I change my mind?

Adrenaline Vouchers can be refunded within 14 days of the purchase date if you have a change-of-mind. This refund does not apply to physical products and bookings, and excludes any delivery or transaction fees paid at the time of purchase.

Q: Can I have a refund on my voucher?

All Adrenaline vouchers are fully flexible, meaning you can redeem your voucher towards another experience offered on the Adrenaline website or alternatively transfer the voucher to someone else. Consumer refund requests are handled in accordance with both Australian and New Zealand Consumer Law, detailed in our terms and conditions.

Q: How do I change the name on my voucher?

To change the name on the voucher you will just need to call us on 1300 791 793 and we can complete a transfer.

Q: My voucher has already been paid for, why is it asking me to pay again?

The purchase price of your voucher will be held for 12 months from date of purchase, so if you’re redeeming within the first 12 months you won’t have to pay anything further. In the event that the price of the activity displayed on the gift voucher increases after a period of 12 months, you can choose to pay the difference, or use the gift voucher credit towards any other booking on the Adrenaline site.

Q: I redeemed my voucher but I do not know where to go.

All the important details (where to go, what to bring, etc.) will be emailed to you shortly.

Q: How do I redeem my voucher and add more people?

Enter your first voucher number in the "Use Your Voucher" section of the website. You can then add extra participants in the booking page. You can pay for extra participants using a credit card, ZipPay, AfterPay or PayPal at checkout.

Q: I redeemed a voucher and bought a second ticket but it charged me the full amount.

The amount shown is the total for the whole booking; it does not provide a breakdown of payments. When the booking is confirmed, the voucher is redeemed in full and it is only the difference that is charged to the card.

Q: My Voucher is about to expire - what next?

Need more time? You can extend the credit on your voucher for a fee of $30. Simply go to Use Your Voucher page and enter your Voucher number in the box and follow the prompts. Did you know you can attend an experience AFTER the expiry date? Simply make a booking before your voucher expires and you can attend after the expiry date.

Q: How do I change my confirmed booking?

Any changes to your booking should be made directly with the Experience Provider (fees may apply). Details of the Experience Provider can be found on your booking confirmation.

Q: Can I cancel my booking?

Once a booking is confirmed, the Adventure Provider’s own cancellation policy applies. If you are looking to cancel a confirmed booking, please reach out to our Customer Service team so we can look into your enquiry and options.

Q: What if my booking is cancelled due to adverse weather?

An alternative date may be arranged directly with the Experience Provider. Alternatively you may convert the credit to an Adrenaline Voucher, or in some cases request a refund. Any additional costs (for example transaction, credit card or postage fees) will not be refunded.

Q: Why can't I use my promotional code?

One promotional code per person per transaction can be used. Promotional codes cannot be used in conjunction with gift card or gift voucher redemptions.

Q: Are the prices advertised on your website the price per person?

Yes, unless otherwise specified on the description of the experience.

Q: How long does it take for me to receive my postal gift pack?

Australia Post Express Post delivery times for your postcode can be found on the Australia Post website (https://auspost.com.au/).

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