Copyright in the Material on this Web Site is owned, or licensed by ADRENALINE PTY LTD.
Except where necessary for viewing, the Material on this web site on your browser, or as permitted under the Copyright Act of 1968, or other applicable laws, no Material on this web site may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, or transmitted in any form by any process without the specific written consent of ADRENALINE PTY LTD.
'Adrenaline', 'LIVE Adrenaline', 'A.365', 'Serious Fun', ‘Corporate Adrenaline’ and ‘a.gear’ all associated trademarks, are trademarks of ADRENALINE PTY LTD. ACN 117 402 838.
ADRENALINE PTY LTD takes the issue of safeguarding your privacy online seriously. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the Adrenaline network of sites (and emails) including www.adrenaline.com.au and www.adrenaline.com.au/corporate/.
Collection of personal information by Adrenaline
The personal information we collect and store will depend on what products and services you request from us. This includes (but is not limited to) information provided when requesting an adventure booking, gift voucher, gear and/or membership. Our sites registration form requests users’ [which includes third party personal information where applicable collected as described below] to give us contact and profile information such as name, email address, phone number, mailing address, age, medical conditions and dietary requirements. Some of the requested information is required in order to receive the Adrenaline product or service; other information is optional.
Where your personal information is stored
Where we store your personal information depends on what products and services you have requested from Adrenaline. Data is stored in our CRM for the use of processing transactions, providing order confirmations and dispatching products. Information provided in customer feedback forms is also stored on this system. We also maintain an email database for subscribers to our monthly e-newsletters.
Ways we use data
We collect your personal information so that we can use it for our functions and services. This may include, but is not limited to:
If you do not provide us with your personal information, we will be unable to do one or more of the above. Upon placing an order with Adrenaline, you are automatically subscribed to receive our monthly e-newsletter and associated communications as per section below on ‘inferred consent’.
Section 2.3.2 of the Australian e-Marketing Code of Practise states that “Message Originators and Message Service Providers may send…Commercial Communications to Recipients…providing that… it can be reasonably Inferred … that the Recipient has Consented to receive such Commercial Communications (Inferred Consent).” According to section 2.4.1 ‘Inferred consent’ is deemed to exist if Adrenaline can show that the Recipient has an existing and continuing relationship with us, and would have a reasonable expectation of receiving such commercial communications. Recipients therefore include all customers, account holders, subscribers, members, licencees, registered users, employees and contractors. For this reason, every person who submits an order for an Adrenaline product, or service will automatically be added to our subscriber database.
Disclosure of data
We will not share your information with third parties for their promotional purposes without your permission; however we may obtain personal and other information from you to enable us to provide our services or products to you.
Personal information may also be disclosed to our third party service providers as described below:
Third parties may access and collect information only as required to perform their functions and are not permitted to use the information for their promotional purposes.
These third parties may be located in Australia or overseas, including but not limited to the United States and the United Kingdom.
We request demographic information for our own market research and understanding of our customers. With this information we can provide our users with content we think they might be interested in. Some, but not all, of this information is required to participate in Adrenaline programs, however we believe we will be able to provide users with a better service if demographic information is provided. During the registration process, subscribers may be asked if they would like to have their registration information made available to companies that wish to offer products and services that our subscribers may be interested in. We will never share your information with third parties unless you grant us permission to do so.
Collection of information other than personal information
This site (and our emails) contain links to other sites. Adrenaline.com.au is not responsible for the privacy practices or the content of such Web sites. We also provide users with the capacity to share information on the Site on other platforms. These widgets do not store or use your personal information.
Social Media Widgets
We may invite you to provide information (such as name and e-mail address) of your friends and family whom you think would like to receive our special offers. The users referred to us receive invitation e-mails, but do not become members until they confirm their interest in our service. We use the third party information you provide to send this one time email. Adrenaline Pty Ltd stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us to request that we remove this information from our database.
Our servers are equipped with 128-bit encryption bit technology (designated security keys from authorised certificate-of-trust distributors) for secure purchases and form ordering made within the shopping area. Users’ are notified of encryption processing when a gold padlock appears on the bottom right of the browser. While we take every measure to employ industry accepted security standards, please be aware no security mechanism is 100% secure.
If you no longer wish to receive Adrenaline’s publications, you may remove your details from the subscriptions list by clicking on the ‘unsubscribe’ link at the bottom of the associated email. Alternatively, please contact us. Please note that by law, Adrenaline has 5 days to action your unsubscribe request.
We provide users’ an opportunity to review their adventures; we post their first name and last initial with their review after obtaining their consent. Please be aware that Adrenaline is not responsible for the personal information a user selects to include within their review. If you wish to update or delete your testimonial, you can contact us.
Notification of Changes
Access and Correction of your personal information
You can ask to obtain access to your personal information that we hold, although under some circumstances permitted by law, we may not provide such information to you. It is important to us that the personal information we hold about you is accurate, complete and up to date. If you would like your personal information corrected or deleted, please contact us with your updated information. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Contacting the web site or webmaster
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us or call us on 1300 791 793. We will make all reasonable attempts to respond to your enquiry.
By Mail: 20 Burton, Darlinghurst, NSW 2010 Australia.
Last Modified 14th March 2016.