ADRENALINE EXPERIENCES PTY LTD Bookings: Terms, Conditions & Acknowledgement of Risk
ADRENALINE EXPERIENCES PTY LTD Gift Vouchers and Gift Cards: Terms & Conditions
Gift vouchers purchased on or after 31st March 2018 are valid for 36 months from the date of purchase are subject to the following terms;
If the Adventure Voucher is not booked and taken within 12 months the amount paid for the voucher will be preserved for a further 24 months but the adventure supplier will not be obliged to offer the adventure nor to offer the adventure at the same price, and;
After 12 months, if the price of the adventure has increased, an additional amount will need to be paid at the time of booking, and;
After 12 months, if the adventure is no longer available, the Adventure Voucher is converted to credit to be used on another Adrenaline adventure.
Gift vouchers purchased before 31st March 2018 must be used before the expiry date shown on the voucher.
To redeem your ADRENALINE EXPERIENCES PTY LTD Gift Voucher, please complete a Booking/Order Form on our website www.adrenaline.com.au. A calendar of available dates for your adventure is located under "Next Available Dates" on the web page for your adventure.
It is the Gift Voucher holder's responsibility to ensure the gift voucher is redeemed before the expiry date of their gift voucher. Gift Vouchers and Gift Cards are not redeemable for cash and cannot be redeemed towards the purchase of another Gift Voucher. A card payment fee equivalent to up to 0.85% of the total amount charged will apply to each gift voucher paid for using a debit, prepaid, credit or charge card.
A maximum of five (5) Adrenaline Gift Cards can be used per booking.
We understand that things do pop up, or time can pass you by. If you forget to redeem your gift voucher there are some options to extend the value of your gift voucher.
Not Expired - Extension Required
If your gift voucher hasn't expired, we can extend your gift voucher for an additional 3 months for an administration fee of $30. An extension can only be made once.
Gift Voucher Expired - within 90 days of expiry
If your gift voucher has been expired for 90 days or less we can reactivate your voucher for a fee of $30.
Gift Voucher Expired - 91 days or more past expiry
If your voucher has been expired for 91 days or more the voucher cannot be extended under any circumstances.
You can transfer your voucher to another person. Please call ADRENALINE EXPERIENCES PTY LTD and request a Transfer Form to be sent to you, as we need written consent.
The value of your Gift Voucher is fully flexible, and is transferable towards any ADRENALINE EXPERIENCES PTY LTD product.
ADRENALINE EXPERIENCES PTY LTD reserves the right to discontinue the sale of any adventure purchased on a Gift Voucher, but agrees to replace the item discontinued with any other adventure to the same value or refund the purchase amount in full.
If you are not completely satisfied with the Gift Voucher that you have purchased from ADRENALINE EXPERIENCES PTY LTD, then you may request a refund of the Gift Voucher within 14 days of the purchase date. The amount refunded will be subject to (i.e. reduced by) any postage or delivery costs that were incurred by ADRENALINE EXPERIENCES PTY LTD and will exclude any additional fees paid at the time of the purchase. Refunds are only permitted for Gift Vouchers that have not been used in whole or in part. Refunds can only be processed back to the original purchaser of the Gift Voucher.
After a period of 14 days has elapsed from the date of purchase of the Gift Voucher, the Gift Voucher will be non-refundable in whole or in part however our Gift Vouchers are fully flexible and may be exchanged to be used towards another Adrenaline product or adventure.
We guarantee that the participant will pay the lowest price online. If the participant is able to find a lower online advertised price for the same adventure run by the same operator elsewhere online then ADRENALINE EXPERIENCES PTY LTD will endeavour to beat it.
Only one promotional code per person per transaction can be used. Promotional codes are not applicable for movie ticket purchases. Promotional codes are not valid in conjunction with Gift Voucher Redemptions, iFLY Indoor Skydiving products, Skydive The Beach Group products or in conjunction with the $250 for $225 Gift Voucher offer. Any transaction fees paid at the time of the purchase are not to be considered to be included in the transaction amount for the purposes of applying a promotional code.
ADRENALINE EXPERIENCES PTY LTD Purchases: Terms & Conditions