Terms, Conditions & Acknowledgement of Risk

Bookings

ADRENALINE PTY LTD Bookings :: Terms, Conditions & Acknowledgement of Risk

  1. ADRENALINE PTY LTD is a booking agent for companies that provide adventures to the public. ADRENALINE PTY LTD is not the provider of these adventures.
  2. Change of mind: Bookings made through ADRENALINE PTY LTD are non-refundable in whole or in part if you change your mind however they are fully flexible and may in most cases be exchanged to be used towards another Adrenaline adventure, product or voucher.
  3. Any changes to your booking should be made directly with the Experience Provider. Fees may apply.
  4. A transaction fee of $0.00 will apply to each booking. 
  5. If you fail to show at the booked time, or on the booked day of your adventure, the adventure operator will be unable to provide a refund or credit. 
  6. The Participant acknowledges and agrees that, upon booking an adventure through ADRENALINE PTY LTD, they shall sign an Acknowledgement of Risk, wherein the Participant releases ADRENALINE PTY LTD from any liability with respect to any injuries, loss or damages which may be sustained by the Participant in the course of undertaking any adventure, whether dangerous, hazardous or otherwise. If you are under the age of 18, you may need to have a parent or guardian sign the Acknowledgement of Risk on your behalf. 
  7. The Participant unconditionally agrees to fully indemnify ADRENALINE PTY LTD and all its servants, agent's, clients and employees against any injury, damage or accident that may be sustained by the Participant, whilst participating in adventures booked through ADRENALINE PTY LTD or the Entities and Groups who offer various services to ADRENALINE PTY LTD and also including adventures won as prizes. 
  8. The Participant warrants that he/she does not suffer from any Medical Condition and/or incapacity which may impair the Participants ability to participate in ADRENALINE PTY LTD's adventures and further, that the Participant does not suffer from any Heart Condition, Epilepsy or other Medical Condition which may result in the Participant potentially placing himself/herself in a position of risk, by undertaking adventures booked through ADRENALINE PTY LTD. 
  9. ADRENALINE PTY LTD and its adventure operators reserve the right to cancel an adventure at any time in the event of adverse weather conditions, equipment failure, minimum numbers for an event not being met or other reasonable and unforeseen circumstances. In such an event, an alternative date may be arranged with the Participant or the purchaser may convert the adventure to an Adrenaline Adventure Voucher or the purchaser may request a refund. Any additional costs including postage fees will not be refunded.
  10. ADRENALINE PTY LTD will not be responsible for any loss, injury or damage incurred or suffered by the participant during the adventure. 
  11. The Participant pledges that no claim or legal action will be initiated by it against ADRENALINE PTY LTD, its clients, its agents, employees, instructors, and/or personnel, due to any costs incurred due to rescheduling a booking or due to any accident or injury sustained during the course of undertaking an adventure booked through ADRENALINE PTY LTD.

Gift Vouchers

ADRENALINE PTY LTD Gift Vouchers and Gift Cards:: Terms & Conditions

  1. Validity

    Adventure specific and Gift Vouchers with a dollar value are valid for 18 months from the date of purchase. Gift Cards are valid for 12 months from the date purchase.

  2. Redemption

    To redeem your ADRENALINE PTY LTD Gift Voucher, please complete a Booking/Order Form on our website www.adrenaline.com.au. A calendar of available dates for your adventure is located under "Next Available Dates" on the web page for your adventure.

    It is the Gift Voucher holder's responsibility to ensure the gift voucher is redeemed before the expiry date of their gift voucher. Gift Vouchers and Gift Cards are not redeemable for cash and cannot be redeemed towards the purchase of another Gift Voucher. A transaction fee of $0.00 will apply to each gift voucher.

    A maximum of five (5) Adrenaline Gift Cards can be used per booking.

  3. Extending the expiry date

    We understand that things do pop up, or time can pass you by. If you forget to redeem your gift voucher there are some options to extend the value of your gift voucher.

    Not Expired - Extension Required
    If your gift voucher hasn't expired, we can extend your gift voucher for an additional 3 months for an administration fee of $30. An extension can only be made once.

    Gift Voucher Expired - within 90 days of expiry
    If your gift voucher has been expired for 90 days or less we can reactivate your voucher for a fee of $30.

    Gift Voucher Expired - 91 days or more past expiry
    If your voucher has been expired for 91 days or more the voucher cannot be extended under any circumstances.

  4. Transferring your Gift Voucher to someone else

    You can transfer your voucher to another person. Please call ADRENALINE PTY LTD and request a Transfer Form to be sent to you, as we need written consent.

  5. Flexibility

    The value of your Gift Voucher is fully flexible, and is transferable towards any ADRENALINE PTY LTD product.

  6. Discontinuing an item purchased

    ADRENALINE PTY LTD reserves the right to discontinue the sale of any adventure purchased on a Gift Voucher, but agrees to replace the item discontinued with any other adventure to the same value or refund the purchase amount in full.

  7. 14 Day ‘change of mind’ Refund Policy

    If you are not completely satisfied with the Gift Voucher that you have purchased from ADRENALINE PTY LTD, then you may request a refund of the Gift Voucher within 14 days of the purchase date. The amount refunded will be subject to (i.e. reduced by) any postage or delivery costs that were incurred by ADRENALINE PTY LTD and will exclude any additional fees paid at the time of the purchase. Refunds are only permitted for Gift Vouchers that have not been used in whole or in part. Refunds can only be processed back to the original purchaser of the Gift Voucher.

    After a period of 14 days has elapsed from the date of purchase of the Gift Voucher, the Gift Voucher will be non-refundable in whole or in part however our Gift Vouchers are fully flexible and may be exchanged to be used towards another Adrenaline product or adventure.

  8. Lowest Price Guarantee

    We guarantee that the participant will pay the lowest price online. If the participant is able to find a lower online advertised price for the same adventure run by the same operator elsewhere online then ADRENALINE PTY LTD will endeavour to beat it.

  9. Promotional Codes 

    Only one promotional code per person per transaction can be used. Promotional codes are not valid in conjunction with the $250 for $225 Gift Voucher promotion, Gift Voucher redemptions or with Gift Card redemptions. Any transaction fees paid at the time of the purchase are not to be considered to be included in the transaction amount for the purposes of applying a promotional code.

  10. Shipping and Postage

    Free Express Shipping is offered for Gift Voucher orders over $179. If multiple Gift Vouchers are purchased in one order, then Free Express Shipping is offered if the average Gift Voucher is greater than $179.


Products

ADRENALINE PTY LTD Purchases :: Terms & Conditions

  1. ADRENALINE PTY LTD is a booking agent for companies that provide adventures and products to the public. ADRENALINE PTY LTD is not the provider of these adventures and products.
  2. Should you need to cancel your order, money will be refunded less a $30 administrative fee, ONLY IF notice is received by ADRENALINE PTY LTD (via the Call Centre on 1300 791 793) no less than 36 hours prior to the scheduled delivery date. Cancellations received with less than 36 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery. 
  3. We ask that you please call our Customer Service Department on 1300 791 793 to discuss any queries or concerns you may have in relation to the Hamper/s or Gift Baskets you have sent or received. A number of resolutions may be available to you and are subject to your particular situation. 
  4. A transaction fee of $0.00 will apply to each order.
  5. All hamper and gift basket items are subject to stock availability. If, due to unforeseen circumstances, it is necessary to substitute an item, ADRENALINE PTY LTD guarantees that such substitution will be of equal or greater value.
  6. All alcoholic products offered for sale by ADRENALINE PTY LTD are NOT available to persons under the age of 18 years.
  7. Please note that for photographic purposes props such as dishes and glasses may have been used. Please refer to fully itemised hamper contents listed on specific product pages for detailed hamper and gift basket content.
  8. The Purchaser acknowledges and agrees that, upon making the purchase through ADRENALINE PTY LTD, they release ADRENALINE PTY LTD from any liability with respect to any injuries, loss or damages which may be sustained by the Recipient in the course of receiving the product, whether dangerous, hazardous or otherwise. 
  9. The Purchaser warrants that he/she and/or the recipient does not suffer from any Medical Condition and/or incapacity which may impair the recipient’s ability to consume the product purchased from ADRENALINE PTY LTD. 
  10. We do request that you check prior to ordering that someone will be at the address on the day of your requested delivery. If no-one is at the given address to receive the delivery, our driver will either leave a calling card or telephone you for further instructions. If your gift is perishable (i.e. fruit), our driver may opt to leave the gift with a neighbour to save you a redelivery charge. We will do our best to return to the address the same day, however, an additional delivery charge may apply.
  11. All deliveries will arrive at business addresses by 5.00pm AEST and to residential addresses before 7.00pm Monday to Friday.
  12. It is the responsibility of the purchaser to ensure that the correct address is supplied for delivery and the more information that is provided when ordering the easier it is to amend any mistake. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.