Penguins Antarctic Adventure Sea World

Fitness and Experience

• Participants must purchase a Sea World entry ticket or hold a valid pass for entry to Sea World
• Participants must be 8 years of age or over and a minimum height of 126cm. Participants aged between 8 and 13 years inclusive must be accompanied by an 18+ guardian (maximum 2 children per guardian).
• There are no complimentary programs for guardians. Unaccompanied participants must be aged 14 years or over and be a minimum height of 145cm (measured without footwear).
• Participants must not have ANY pre-existing knee, pelvic or back injuries.
• Participants must be able to quickly exit the back of house area unassisted, including up and down stairs.
• Participants must be able to bend and kneel on the ice without assistance
• Based on medical advice, participants must not be pregnant.
• Participants must not have any open cuts or infections.
• Participants must be able to speak and/or understand English, or have a translator participate in the program with them. There are no complimentary programs for translators. Persons acting as a translator must advise staff at the start of the program. Translators must satisfy all criteria.
• Participants must wear all approved clothing including safety glasses.
• Participants must follow directions quickly to the satisfaction of staff.
• Participants must follow all safety instructions during the duration of the tour.
• Participants must remove necklaces, earrings and facial piercings.
• Participants must not have come into contact with any bird species in the previous 8 hours.
• All personal belongings and effects, including bags, are not permitted on the tour and will remain in the Polar Room. Please ensure valuables are stored in a coin-operated locker prior to arriving for program.
• Photography is not permitted whilst in the back-of-house areas including on the ice.
• Please inform staff of any medical conditions during check-in.
• Please be advised that fish/shellfish is used on the tour. Please advise staff of any allergy concerns.
• Animal Adventure booking is non-refundable and non-transferable.
• Participants must not have any form of disability which prevents them from satisfying the criteria for participation.
• Guests with disabilities are asked to call customer connect directly to determine suitability to participate in the program. Please note limited number of special needs programs are available for people with disabilities that otherwise prohibit them from participating

What to Bring/Wear

• Do not wear visible jewellery, unless protected by approved protective clothing
• Comfortable clothing and footwear
• Hats, sunglasses and sunscreen
• All personal belongings, including bags, are not permitted on the tour and will remain in the Polar Room. Please ensure valuables are stored in a coin-operated locker before arriving for program
• Photography is not permitted in the back-of-house areas, including on the ice

What is Supplied

• Penguin Experience
• Engage in a range of penguin activities
• The use of supplied overalls is required on the Penguin Antarctic Adventure program

More Information

Session Length

• This experience goes for approximately 45 minutes with approximately 20 minutes on the ice
• Available between 10am to 5pm
• Open from 1.30pm to 5pm on ANZAC Day (25 April). Closed Christmas Day (25 December)
• 26th December 2024 - 28th January 2025 operates 9.30am - 5.00pm
• Rides and attractions are subject to change to enable maintenance and some rides and attractions will not operate during inclement weather conditions. 
• Please note queue lines may close earlier to allow attractions to finish in line with park closing times.
  
  No cancellations or refunds

Cancellation Policy

• Change your booking up to 24 hours before the start time of your experience
• Changes are not permitted within 24 hours of your experience
• Late arrivals or no shows may result in you forfeiting your experience