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Lowest Price Guarantee

Lowest Price Guarantee

Price Policy

At Adrenaline, we believe in Living Life Large and low

Our product team is constantly hustling to get our
customers the lowest prices from our suppliers. We
regularly check our competitors' pricing and make daily
adjustments to ensure we are delivering on our

However, just in case we've missed something, we offer
our customers a Price Beat Guarantee. If you've found a
competitor's lower price on the same activity (on the same
day and at the same location/provider) we'll beat their
pricing by 5%. See FAQs below for more details about
price beat guarantee eligibility and exclusions.

At Adrenaline, you're sure to get the best experiences
at the best prices.

Request a price beat

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How does it work?

Step 1:

Record the price that you'd like to be matched/beat. This can be done with via a picture taken on your phone, a screenshot of a webpage, etc.

Step 2:

Complete and submit the form on this page with supporting documents and/or links.

Step 3:

Our Adventure Consultants will review your request right away. Once approved, we'll reach out via email or phone to give you 5% off the matched price and help you complete your purchase straight away.


What items does the 5% reduction apply to?

Our guarantee applies to all identical product and services that are for the same date, with the same experience provider, and same type and number of participants:

  • Advertised on
  • Advertised on any competitor sites and inclusive of all mandatory fees, surcharges, and taxes
  • Available to the general public (ie. we will not match special employee pricing/discounts)
  • Experiences must be available for sale in Australia or New Zealand, by an experience provider operating in either country

What is excluded from the Price Beat Guarantee?

  • Experience vouchers and Flexi Gift Vouchers
  • Corporate orders, commercial quantities, or wholesale offers and pricing
  • Claims unable to be reasonably verified by Adrenaline Experiences
  • Pricing that is lower as a result of an error by third party websites
  • Prices that are lower due to third party cash back websites and incentives
  • Pricing that is the result of a closing down or liquidation sale
  • Experience provider on-site only pricing

How long will it take to hear back from an Adrenaline Consultant about my Price Beat Guarantee?

We will always work to get back you ASAP, ideally no longer than 1 business day. If your purchase is time sensitive, feel free to reach out at 1 300 791 793

I booked an experience and now see a more competitive price somewhere else. Can I get the price difference?

We require you to advise us of the competitive price prior to making a booking.

Other enquiries

Speak to our Adrenaline Customer Service Team

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